Shipping and Returns

Our shipping and returns are simple.

Shipping and delivery times

Our vintage jeans have free worldwide shipping from €29, and they are sent the same day*

They take 1-10 days to arrive depending on where you live. We ship from The Netherlands. 

Returns

We offer free 100 day returns on vintage jeans, but we encourage people to measure their favorite pants and compare it with the measurements of our jeans for the perfect fit. Returns are costly for the environment and BOAS, and minimizing them means more profit to charities that save kids' lives and lower impact on the environment.

If you want to return from Germany, The Netherlands, Sweden or Denmark, register your return here. If you're from somewhere else, send your order number and why you're returning the items to support@boas.co and we'll refund you as soon as the items return. 

Any questions or problems with your orders? Feel free to contact us

Refund Policy

RETURNS

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Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it.

Non-returnable items:
* Gift cards


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@boas.co.


Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@boas.co

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


SHIPPING

To return your product, you should mail support@boas.co with your order details and which item(s) you would like to return. You will then get instructions.

We have free returns on vintage jeans. Just email support@boas.co and we'll get it sorted.

On the sustainable marketplace, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.